Privacy notice
Who we are
OnTrack O&M produces operation and maintenance manuals for building services contractors. Our company and Information Commissioner's Office registration details will be added here once registration is complete. Contact us about privacy at sam@ontrackoandm.co.uk.
What we collect and why
| Who | What | Why |
|---|---|---|
| People who email us | Name, company, email, phone and your message | To reply to your enquiry and send a quote |
| Clients | Contact and billing details | To deliver our services and invoice |
| Supply chain contacts on our clients' projects | Name, job title, business email and phone | To request O&M information on our client's behalf. Our client controls this information and we process it for them. |
Who we share it with
We use trusted providers for email and storage (Google), website hosting (Cloudflare) and AI document processing (Anthropic, under business terms that don't allow our data to be used to train models). We never sell personal information.
How long we keep it
- Enquiries that don't lead to work: 12 months.
- Client and billing records: 6 years after the end of the contract, for tax purposes.
- Project data, including supply chain contacts: 12 months after final issue of the manual, unless our client asks us to delete it sooner.
Your rights
You can ask for a copy of your information, and ask us to correct, delete or restrict it, or object to how we use it. Email sam@ontrackoandm.co.uk. If we hold your details on behalf of a client, we'll pass your request to them. You can also complain to the Information Commissioner's Office at ico.org.uk.
Cookies
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